Refund policy
We want you to be 100% happy with your Code Blue Memes order! EU customers, please scroll down for specific information for the European Union regarding returns and refunds.
Refunds or replacements will be issued for items that have printing errors or arrive damaged if notified within 30 days. Each product you see in our catalog is made on-demand. When you place an order, we produce it specifically for you. For these reasons, refunds can not be issued on orders that have already been produced.
For any concerns with your order, please e-mail us with the order number and two different photos of the damaged product and we will work to replace or refund the item. If your package has not been delivered by the estimated delivery date, feel free to contact us so that we can try to resolve shipping issues. Otherwise, no returns or exchanges are accepted at this time. All sales are final.
If you haven't received your order after it says it was delivered:
Please recheck the shipping address you entered at checkout. Is it correct? If yes, 99% of the time, your package will arrive 7-14 business days after being shipped. If you haven't received it after it says it was delivered, please check with your local shipping carrier, others living in your home, and your neighbors. In the rare circumstance it's missing or stolen, you can file a claim with the shipping carrier:
File a claim with USPS
File a claim with FedEx
File a claim with UPS
File a claim with DHL
Refunds are not issued for orders marked delivered.
Additionally, refunds will not be issued due to shipping delays or for orders marked "undeliverable", "no access", "absent", "refused", or "delivery attempt was unsuccessful" by the shipping carrier.
Right of Withdrawal for European Union Consumers
If you reside in the European Union or the European Economic Area (EEA), you are legally entitled to a statutory 14-day right of withdrawal for your purchases. Because our products are printed to order, this right applies to all standard catalog items on our website.
You have the right to withdraw from this contract within 14 days from the day you receive your order without giving any reason.
How the Timeline Works
The Cooling-Off Window: The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
How to Exercise the Right: To exercise your right, you can use the electronic Withdrawal Button located on our website footer, or contact us clearly via e-mail.
Effects of Withdrawal
If you decide to withdraw from your purchase, the following process applies:
The Refund: We will reimburse all payments received from you, including the costs of standard delivery (with the exception of supplementary costs resulting from your choice of a premium or express delivery method).
The Timeline: We will process your refund within 14 days from the day we receive your withdrawal notification. However, we reserve the right to withhold the refund until we have received the items back at our fulfillment facility or you have supplied official tracking proof of having sent them back, whichever is earliest.
Return Shipping Costs: You will be responsible for covering the direct cost of shipping the items back to our fulfillment facility.
Return Deadline: You must send back the goods or hand them over to us without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us.
Condition of Items: You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and fit (e.g., trying a shirt on for size is perfectly fine; wearing it out or washing it is not).
If you have more questions regarding refunds, please check out our FAQ page before sending us an email.